Privacy Policy | The Grounding Fact 1

The Grounding Factory, LLC respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information Collection and Use

We collect information you provide when you purchase from our store, subscribe to our newsletter, or use our services. This may include your name, email address, phone number, payment information, and address. We use this information to process transactions, improve customer experience, and communicate updates about our products and services.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, and disclosure. However, no data transmission over the internet is entirely secure. By using our site, you acknowledge and accept this risk.

Third-Party Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties, except to trusted third parties who assist in operating our website, conducting our business, or serving our customers, so long as those parties agree to keep this information confidential.

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Compliance

Our policy complies with applicable data protection laws and regulations. If you have questions about your personal data, please contact us at support@groundingfactory.com.

Refund, Return & Cancellation Policy

We aim to ensure satisfaction with every purchase. Please review the policies below for refunds, returns, and cancellations.

Returns

Products can be returned within 30 days of purchase if they are unused, in original packaging, and accompanied by proof of purchase. The customer is responsible for return shipping fees. Please contact support@groundingfactory.com to initiate a return.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.

Cancellations

Orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations may not be possible if the order has already shipped.

Shipping, Fulfillment & Delivery Policy

We strive to deliver orders efficiently. Below is an outline of our shipping and delivery process.

Processing Time

Orders are typically processed within 2–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Timeframes

Delivery times vary based on region:

Domestic (U.S.): 5–7 business days
International: 10–15 business days

Expedited shipping options are available at checkout for an additional fee. Please note that delivery times may be affected by factors beyond our control.

Delivery Restrictions

We currently ship to the U.S. and selected international destinations. Any restrictions will be noted on the product page.

Lost or Damaged Items

We take responsibility for ensuring safe delivery. If your order is lost or arrives damaged, please contact us within 48 hours with photos of the damage, and we will provide a resolution.

Terms & Conditions of Promotions

Promotions are an opportunity for us to show appreciation to our customers. Please read the following terms carefully:

Eligibility: Promotions are available to individuals aged 18+ unless otherwise specified.
Duration: Each promotion has a defined start and end date. Please review the specific dates on each promotional advertisement.
Limitations: Promotions cannot be combined with other offers, and each customer may only use a promotion once unless otherwise stated.
Modifications: The Grounding Factory, LLC reserves the right to modify or cancel promotions at any time without prior notice.